Customer Communication

Send secure document requests to customers, track responses, and maintain a complete correspondence record for every entity.

Sending a document request

Navigate to Customer Communication → Create Request or call:

POST /api/customer-communication/requests
{
  "entity_id": 123,
  "template_id": 1,
  "subject": "CDD Document Request",
  "due_date": "2026-03-15T00:00:00Z"
}

The customer receives an email with a secure, token-based link to the upload portal.

The customer portal

The customer portal is a public-facing page that customers access via a unique token link. No account is required. Customers can:

• View the documents requested
• Upload files securely
• Add notes to their submission

The portal URL format: /portal/{token}

Request templates

8 built-in templates are available:

• CDD Information Request
• EDD — Enhanced Due Diligence
• Source of Funds Declaration
• UBO Declaration
• Proof of Identity Request
• Proof of Address Request
• Business Activity Confirmation
• Annual Review Request

Create custom templates in Customer Communication → Templates.

Automated reminders

Set a reminder schedule when creating a request. FLD will automatically send reminder emails at configured intervals until the documents are received or the request is closed.