Customer Communication

Secure document requests and correspondence tracking

Send document requests to customers via a branded secure portal. Track responses, set automated reminders, manage 8 pre-built templates, and maintain a complete correspondence record for every entity.

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Secure Upload Portal

Customers receive a unique token-based link to a secure portal — no account required. Upload documents safely without email attachments.

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8 Request Templates

Pre-built templates for CDD, EDD, source of funds, UBO declaration, and more. Customise and save your own templates.

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Automated Reminders

Set reminder schedules for outstanding document requests. Track completion status and send follow-ups automatically.

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Document Tracking

See exactly which documents have been received, reviewed, and accepted. Link received documents to the entity's compliance file.

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Correspondence History

Complete history of all communications with each customer — requests sent, reminders, responses, and notes.

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Request Dashboard

Manage all outstanding requests from a single dashboard. Filter by status, urgency, entity, or assigned analyst.

What's included

Token-based secure upload portal

8 pre-built request templates

Custom template creation

Automated reminder scheduling

Document receipt tracking

Correspondence history

Entity-linked document filing

Status dashboard

Multi-step request workflows

Deadline tracking

Analyst assignment

Audit trail

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